Hi everyone,
We want to say a huge thank you for your continued feedback and your patience since we upgraded the Community.
We have been escalating all issues that have been reported and we are listening to all of the feedback we’re receiving. It has been really helpful for us to understand how you feel the site is working and what we can do to improve.
We know the Community is a lifeline for many of our members and we know how important it is to be able to reach out to get support.
Below is an update on where we are with some of the issues on the site. If you have any questions about the below then please don’t hesitate to get in touch with us on community@macmillan.org.uk.
1. Email notifications temporarily disabled
Last week, we had to temporarily disable email notifications. This is because we had reports of email notifications being sent out multiple times to single users.
We are still investigating what caused our email notification to be sent out multiple times. However, we have now been able to re-enable email notifications. If you continue to have any problems receiving these, please do let us know.
2. Private Messages
We are aware that there are a few different issues when it comes to using Private Messages. These seem to be most present when using a small screen size.
We have identified a fix for some of these issues which will help with spacing on the page and should mean that PMs are easier to use.
This fix is in the form of something called a ‘burger’ menu. You can see how this looks below:
As of tomorrow, 29th September, this will be present across the whole site when using mobile.
All other PM issues are continuing to be investigated.
3. Being unable to upload images in certain groups
Some users are reporting that they cannot see an upload option in some groups when wanting to upload an image. We’ve included a screenshot below of what this looks like.
We believe this is related to a permissions issue. We have a suggested fix for this and we are going to test this in our testing environment. If this is successful, we will release this fix on to the site.
4. Reply button not fully responsive
Sometimes the reply button doesn’t work as it should – when users select ‘reply’ the text box does not appear. This issue is intermittent and has been difficult to investigate as we cannot always reproduce it.
We have had to refer this issue to another team for further investigations.
5. Time stamps are off
Time stamps are currently off by an hour – this is most noticeable when using PMs. This can be resolved by changing your personal settings. However, we are investigating a fix for this where we can make this change on a site-wide level. This means users won’t need to change their settings individually.
6. Groups list and friendship list – not displaying all items
This is an issue when users go to their profile and look at their groups, or their friends, and they cannot see all of their groups or friends.
It is still under investigation. We have a temporary workaround for this which means users need to scroll to the very bottom of the page and more friends will be loaded.
We hope the above is useful, and gives you some further information about where we are with some of these issues.
Please note this isn’t an exhaustive list of everything we’re working through. We will provide more information soon.
Best wishes,
Ellen
