There is some planned maintenance taking place on Macmillan’s website on Thursday 21st July, from 7am-10am.
So that this essential maintenance can take place, the Online Community will experience some downtime. This means that members will not be able to log in, or join the Online Community, between 7am - 10am On Thursday 21st July 2022.
We know how important the Community is as a source of support for our members, so we always do our best to ensure the site is not unavailable for any longer than necessary.
Please know that while the site is down, although you will not be able to create an account, log into the site or post, you will still be able to view the Community and read posts and discussions for support.
We understand that this may impact members who rely on the Online Community for peer support. Do remember however, that our Support Line teams are here from 8am on Wednesday for your support – even if all you need is a listening ear. You can reach our Information and Support team, Nurses and other support teams via the Support Line 7 days a week, 8am-8pm on freephone 0808 808 00 00, email or live webchat. They are here to listen and help you find the right support.
The Community team are also here to help however we can. You can contact us directly via email on community@macmillan.org.uk if you need any support, or if you have any questions or concerns about the planned maintenance. The Community Team is available 8am-8pm Monday- Friday and 9am-5pm Saturday and Sunday.
You can also contact us via webchat by clicking here and selecting ‘Online Community help’ from the dropdown menu. The Community team is available to support you over webchat between Monday – Friday 8am-8pm.
Best wishes,
The Online Community team
