Everything started going downhill from 16th September 2009. I received an urgent email from my cousin that my aunt, my Mum's sister, in Australia had passed away. I couldn't quite believe the news, she wasn't sick, she was in her 60's. I was on the phone to my sister, Hannah, at the time and couldn't quite believe the email. Immediately, I told Hannah I would phone her back as I had to try to get though to my Mum to break…