these were my husbands words overhearing my nth call to the pharmacy about a prescription they scrwed up. yes i was annoyed but this shows why we get so angry with health staff - because you know its so hard to change and nhs staff would be glad if you walked - 1 less patient on their groaning lists. in consumer fields i get used to being more powerful - i can go elsewhere . but in return we get free treatment which in my case prbably costs tens of thousands - so hands up for the american system?
