A Question of Trust

6 minute read time.

I have not blogged here for 6 weeks or so, the longest silence since I started my on-line scribblings. Mostly, it is because I have not known what to say for myself since I learned that the treatment appeared to have worked. I suppose that, since then, I have been experiencing a mixture of dumbfoundedness, huge relief, worries about recurrence and a sort of post-traumatic numbness. A bit like a rabbit who was caught in the headlights but was lucky enough to have the car pass over him, bowling him over but not flattening him. Leaving him to scuttle into the long grass and hide.

Whilst my throat still hurts during and after eating, and I am still 10 kilos down on my pre-cancer weight, I do seem to be getting slowly stronger. I have even returned to jogging, very slowly and gently and not for too long. I have the sensation that I am getting better. I feel, within me, a re-ordering of the priorities in life taking place, but there are no conclusions yet. I regard this as a process taking place largely in the unconscious: it will come out when it's ready. The radio and chemotherapy will have  caused long-term damage, but it is not yet clear whether this is just minor stuff.  Hopefully so, and no reason to believe otherwise right now. 

It is still early days for me and, at this stage, I suppose one of the major challenges is trust, by which I mean mostly being able to trust your body. Like so many, my cancer diagnosis came totally out of the blue, like a sniper's bullet. I was feeling physically fine when it came, and life was looking pretty good. Then of course came the diagnosis, the feeling of the ground having been taken from under my feet and the struggle to understand how this could happen to me etc etc. (I have my theory, and that's a helpful thing to have I believe, but far too long, complex, self-obsessed and utterly unscientific for a blog!) 

Perhaps a clear and simple little example of how cancer takes the ground from under your feet is holiday planning. Last year, fulfilling a long-standing promise to the children, we were finally in a position to book the long-dreamed of road trip holiday in the USA. Then it all had to be cancelled. The kids were great, taking the disappointment in their stride and supporting me instead. Even the insurance coughed up without a quibble. Of course, we promised the kids we would go this year instead, it was just a postponement. During treatment, I didn't think about this too much. Obviously. I was focussing on survival. But now the time has come to start booking that holiday for next summer. It is producing a strange feeling of insecurity. When I booked it last year, it never crossed my mind that I would be too ill to go. I had been pretty healthy all my life. But then something evil, nasty, surreptitious and lethal surfaced in my body, seemingly out of nowhere. Cells in my body started to replicate in a faulty way, and rapidly, sneaking past the immune system that is supposed to catch that sort of dodgy behaviour early on. Meaning that the body I had taken for granted for nearly 54 years could suddenly no longer be trusted.  So now, when I sit in front of the computer with the cursor hovering over the purchase icon for the flights, I hesitate. Can I trust my body not to do this to me again? I am only just out of treatment, does it make sense to make any long-term plans at all? 

And here comes in once again the good old NHS, with its complete and utter failure to treat the patient as a whole, with its systems and protocols focussed entirely upon the illness identified and its old-fashioned Western approach to medicine. When I was diagnosed, I put in considerable effort (nay, huge effort) and some financial resources in tracking down consultants I felt I could trust. I moved hospitals also, to this end. I found an oncologist whom I trusted and liked, who came recommended and who was engaged in research about my kind of cancer. I found an ENT consultant who was equally engaged, even more senior and was even kind enough to send me scientific literature about my disease, in order to meet my obvious desire to understand it better. Trust isn't easy when you have cancer, but it is absolutely vital if you are to have faith that you will be healed or at least that you will have good and appropriate treatment. I had that, once I had sorted out in my mind what disease I had and what treatment was best. I really trusted these two persons.

Which is why I was so pleased when I was told that I would be followed up by the same ENT consultant. It is very common for patients to feel highly anxious before check-ups. After all, recurrence of cancer is not uncommon. Yet I did not feel this anxiety at all before my first checkup a couple of weeks ago. I felt I would be seen by somebody I trusted. Moreover,I had returned to work and was simply feeling good. I felt that I was in the process of returning to the land of the living - literally. But this was unexpectedly and within the space of minutes destroyed when I went to the check up and found myself confronted with a complete stranger, not my consultant. Not that there was anything wrong with the doctor who checked me out, no criticism of him at all (he was less senior, but because he was younger, no doubt). But he knew nothing of my case or background or history and had never seen my throat before. The letter of appointment did not have his name on it. Above all, I had not built up a relationship of trust with him.

I have since learned that this seems to be perfectly normal in the NHS: you can never be quite sure whom you will see at a follow-up appointment. For me, having been under the Belgian health care system for 18 years, it was even more of a shock. In Belgium, you always see the same consultant. Always. That consultant follows you, or your child, right through their illness unless there is a very good reason for it, like a medical emergency. The NHS approach would be fine if all doctors were the same, if all patients' notes were perfect and complete and the doctors read them in their entirety before an appointment with a new patient, if a given disease were exactly the same in all patients and if all the prior information exchanged between a consultant and a patient, beyond what is in the notes, were of no importance. Plainly, none of these "ifs" are true and that is why the NHS approach is so weak and so destructive of trust. It disempowers the patient and makes them feel helpless: you never know whom you are going to meet and there is nothing you can do about it. Unless you are willing to make a fuss, which is what I am going to do (or of course, if you can, you pay to see your preferred consultant. "Free at the point of use" should not mean "take it and like it if you can't afford anything else", but in this case, it does.) So, what should have been a reassuring experience turned out to be a thoroughly unsettling one.

I shall be booking my holiday in the USA, and I shall be learning to trust my body and other entities that play a role in my life again. But for cancer patients, this re-learning of trust, which is essential for healing and well-being, would be far easier if they were respected as people by the health care system. Cancer patients should be followed up by the doctors who have been treating them and not on an arbitrary basis by complete strangers.

   

Anonymous
  • I am completely lost for words..... I was cared for, treated with respect and dignity by everyone I came into contact with on my cancer treatment journey through the incredible Nhs. I was treated as an individual, was informed at all stages and never once did I feel alone or doubted that the incredible nhs staff at every possible level did not respect me. I respected them hugely, it is a two way thing,after all they saved my life, and I will never, ever forget that. I am not naïve enough to expect my consultant or Surgeon to see me every 6 weeks, for two years at every follow up appointment, and then at intervals up to 5 years, they are human beings too, with lives to lead and hundreds of other patients to treat and save. I am an adult, I am responsible for my health and well being too. I can cope with sitting before someone whom I don't know for my follow up appointments.  I am deeply saddened by your comments about our incredible Nhs, without whom I would not be sitting here on this Sunday afternoon, listening to my Son playing upstairs in his bedroom and hearing my Husband calling out from the kitchen "fancy a cup of tea darling".... I owe that to those people who respected me in the Nhs as I respected them...

  • Dear Andrea,

    Please don't misunderstand me, and I am very glad that you had such a good experience in Bristol. I am not arguing for the abolition of the NHS or its privatisation or anything like that! Neither is what I said a criticism in any way of the staff working in it (please, have a look at my blog again). I fully accept that I am responsible for my health - that is why I spent so much time trying to understand my illness and get the consultants I could trust (and I do trust them). My point is that the system (and here I am talking about Wales) seems to me to be in profound need of reform to switch it to one based on patient needs, not the needs of the system as it exists now. If the Belgians can ensure that their patients are followed up by the same consultant (and they are just as busy saving lives as their British counterparts), there is absolutely no reason why that should not be possible here. Cancer survival rates in the UK are below the European average: the question is, is that acceptable, and if not, what can be done about it?

    One other little example (maybe this is just Wales, I don't know), it is surprising that in 2015, all patient records are still on paper. In Belgium, there is a national patient database, and any health care professional anywhere can access your records on a computer. Here, if you are transferred from one hospital to another, there is no common database so for example CT images taken in one hospital cannot be viewed in another, and your GP cannot access anything at all. This really isn't adequate in 2015: it simply results in a lower level of health care. To be fair, the Welsh NHS is working on this, but it will take a long time.

    I am not saying that other countries like Belgium have a perfect health system (no such thing) but I am saying that our NHS could be improved enormously by learning from other countries. I am sure there are many things they could learn from the NHS too. Unfortunately the debate about health in the UK is very binary, as if the choice is simply between the NHS as we know it and a total free market system as we imagine the American one to be. But there are many other models, and some of them, like Belgium, Germany and Scandinavia, produce better results, both in terms of health outcomes and in terms of equity. We could learn from these.

    A Welsh think tank recently did a survey of cancer patients to fund out what they would most like improved about their treatment.

  • FormerMember
    FormerMember

    I'm in England and my treatment has/is taking place between three different hospitals and scans taken at one can be viewed at all three. I know this because they've shown me them at the other two hospitals from the one where they were done. 

    I wonder why there is a different set-up in Wales?

  • FormerMember
    FormerMember

    cymru 123 , my experience of nhs is the same. i see one of four different oncs..... any one of them. None of them are aware of how much i am struggling and how the nausea is making me down. the anxiety of sickness. the emotonal difficulty. i do tell them.... each one i see with whoever is there that day. it makes me feel very alone and ioslated that they seem to do nothing about it except push the same 5 tablets at me..... to the point where all the anti emetics i take are actually cancelling each other out. (the pharmacy onc told me). the level of care is just about.

    it took 3 months for me to get diagnosed (with my huge swollen unpainful lymph node under armpit). i had to phone specialist secretaries a few times because i kept dropping out the system , as the secretary told me. i have asked to see the images showing my cancer in my body, from my pet and ct and xrays..... nobody will show me, because ' they dont really do that'. has anybody else on nhs seen the image evidence of their cancer if they asked to? i dont doubt the diagnosis as it was made through biopsies but i want to see my cancer.

    my staging was changed 3 times, getting worse each time,. i have hodgkins lymphoma

  • FormerMember
    FormerMember

    'They don't really do that'?? The team looking after me has so far always asked if I want to see my scans and then talked me through them. That is really bizarre that they won't let you see them, Miss Butterfly.

    Have you been offered any counselling? When I told surgeon that I did get anxious waiting for results, he said they could organise someone for me to speak to if I wanted. I didn't, because I have a pretty good support network, and I'm not a huge fretter - apart from waiting for the scan results!

    It's such a shame there appears to be such a lack of uniformity in what people are told/offered. I've seen the same people so far - my treatment started in May, so it's early days, I suppose. But they have all been fantastic, answered my questions and been supportive.