Welcome back to the Online Community!

The new platform is now live, and we’re so happy to share it with you. So please take a look around!  

The site looks and feels different, but all your groups and content remain the same. When you log in for the first time, you will be prompted to reset your password for security purposes. Once you’ve reset your password, you’ll be able to log in, explore content and post as normal. 

If you’d like to find out more about why this upgrade has taken place, please take a look at our blog here.


  • Bookmarks – you’ll now be able to “bookmark” and easily access specific discussion threads, groups or blogs
  • Better search feature – searching for content on the site will now work more smoothly, helping you to get to the content you need quicker
  • Uploading pictures will be much easier on any device, and should work without any glitches
  • Clean and bright appearance making content easy to read and accessible on any device

This is just the beginning. We’ll continue to develop and grow the Community, and the new platform will give us and our users some great opportunities to improve the site moving forwards.

If you’re not sure about how to use the new site, please take a look at our Help section here. You can also read our Frequently Asked Questions about the new site here. The Community team are also here to help with any technical problems at community@macmillan.org.uk.

Known error – Getting logged out

We’re aware of an issue where some members are getting logged out of the site. Please rest assured that your content should still be there when you log back in, even an unfinished post, and that we are working to resolve this issue. 

Known error – “The current user is already registered in Online Community platform.”

Some of our members are receiving an error message which reads “The current user is already registered in Online Community platform” when they try to log in after resetting their password. We are aware this is an issue, and we are working to resolve this as soon as we can.

If you’re experiencing this issue, you can try to resolve this first by updating your internet settings. To do this, clear your cookies and browser history (you can choose to save stored passwords). If you need help with this, there’s some more information in the following links:

If you haven’t already, you can follow this link to reset your password.

Your My Macmillan account is now one log in, for all our online services. You can find out more here.

Do you have any feedback?

Let us know what you think about the new site using this online form. Thank you for being part of our Community and coming on this journey with us. We hope you’ll find the new platform helpful, and you’ll continue to find support and kindness when you need it most.

  • Eliza, thanks for your hard work but WHO on earth thought it was a good idea to bring in these changes in the middle of lockdown when many people are super stressed due to delayed tests / results / appointments and often unable to see their loved ones if shielding etc. Very strange timing. I can imagine it was planned last year / before COVID, but surely pressing the PAUSE button was an option then COVID arrived...? Anyway, I'm back in now but I'm seeing a lot of desperate unanswered posts...

  • Just to add to insult my recommended group is "Menopausal Mutterings".  I get enough of those from my wife!!

  • Umm where to begin I am quite techno minded and can just about navigate the site. I have had lots contacting me privately saying they can’t get in and given some are struggling with new cancer diagnosis and covid 19 issues I like the guy below think many will give up. Sorry am all for technological innovations  but maybe not in the middle of a worldwide pandemic .Just my thoughts Hazel x

  • Hi Eliza I shall persevere for a while but in my view someone has made life unnecessarily complicated. This forum has been of great help to lots of people but I can imagine as PFJTHS has suggested that people will leave thus losing valuable advice

  • i totally agree. the old platform was easy to understand and simple to use. i was asked my  opinion about potential changes and my view was if it aint broke etc