When looking round the Community recently you may have noticed a new ‘Chat with us’ button appearing when looking at our ‘Ask an Expert’ pages or our ‘Help section’. This is Macmillan’s webchat feature and we are pleased to announce that the Community team are now available for you to live chat with for technical support Monday – Friday 9am – 5pm.
What is webchat?
Webchat is a service that has been available on Macmillan’s main website for a number of years. It is now available directly on the Community as well. Webchat allows anyone to connect with a member of our Macmillan specialist teams online and live chat with them for help and support. This means that you can message one of our specialists directly and receive live support from them as they answer your questions, or help you talk through your concerns.
'Webchat allows anyone to connect with a member of our Macmillan Specialist teams online and live chat with them for help and support.'
Who can I speak to via webchat?
There are various different teams available on webchat, from our Money and Work team to our Cancer Information Nurses, below is a full list of all the teams that are here for you at this time.
Welfare rights team - our welfare rights advisers can tell you about benefits and other financial support.
To chat to this team, select ‘welfare benefits & grants’
Available: 7 days a week 8am-8pm
Work support team - our dedicated work support specialists help you to understand your rights at work.
To chat to this team, select ‘My rights at work’
Available: 7 days a week 8am-8pm
Energy advice team - we have energy advisers who can help you reduce the costs of your heating and electricity.
To chat to this team, select ‘managing energy costs’
Available: 7 days a week 8am-8pm
'If you need help navigating the site, are unsure how to post, or are experiencing technical issues, you can live chat with a member of the team and we will do our best to help.'
How do I use webchat?
To chat with us, or another specialist team, simply click on the ‘Chat to us’ button that appears at the bottom of your screen on our ‘Ask an Expert’ or ‘Help pages’.
You will then be asked a couple of basic questions, like your name and email address, and then you can select the team you would like to talk to. If you want to chat to us here on the Community team, select ‘Online Community Help’ from the bottom of the list and one of our team will be on hand to answer your question straight away!
If you have any questions about webchat, or need any support, please don't hesitate to get in touch with the team by emailing community@macmillan.org.uk.
