Fixes and issues - an update for members, October 2020

People climbing over an obstacle.

In this blog, you’ll find some more updates about issues and fixes on the Community. We’d like to say a huge thank you for your continued support and patience at this time. We’re still working really hard behind the scenes and resolving issues as fast as we can. If you’re continuing to experience problems on the site then please don’t hesitate to get in touch with us on community@macmillan.org.uk. We also have our help pages which have step by step guides on using the Community, if you feel you might need some extra support.

Reply button not fully responsive

This is an issue where users are selecting the ‘reply’ button in a thread and the reply box doesn’t always appear. It looks like this:

Image of reply box not working.

Where normally, a reply should look like this:

Image of reply button working.

This issue is intermittent, and does not always happen to everyone all the time. The good news is we have a fix for this and it’s currently in testing. We’ll hopefully be able to release this soon.

In the meantime, if you experience this then you can get the reply button to work by selecting ‘reply’ and then ‘cancel’ until the reply button appears as it should.

Replies not showing

This is a problem whereby members are selecting threads which state they have a certain amount of replies, but once they go into the thread, they cannot see any of the replies.

We have identified a fix for this, it’s currently undergoing some testing and we’re hopeful we’ll be able to release this soon.

Email notifications not linking to the correct place

This is an issue specifically to do with email notifications. We have had multiple reports from users who are finding that email notifications aren’t working as they should.

The ‘reply’ button (as pictured below) takes users to the first or last page of the thread they’ve been notified about, instead of to the desired post.

Image of an email notification.

*note: image has been edited to protect privacy.

Again, the good news is that this is something which we have identified a fix for – we are awaiting some testing and we are hoping to have this issue resolved soon.

Delay in receiving email notifications

We’ve had multiple reports from users who are receiving email notifications later than they should. In some cases, notifications might be coming through a day or two after the event.

This issue has been escalated and passed on to another team to continue investigations.

Uploading images

Some users are reporting that they cannot see an upload option in some groups when wanting to upload an image. We’ve included a screenshot below of what this looks like.

Image of upload an image pop up.

We have identified a fix for this issue and we need to begin testing before we’re able to release the fix. In the meantime, the Community team have a fix that we can apply to individual accounts. Until we are able to apply a site-wide fix, if you’re having this problem then please do let us know by emailing us on community@macmillan.org.uk and we’ll be able to fix this for you.

We hope to have more updates for you soon and we hope this reassures you that we’re continuing work on the site. If anyone has any questions, or there’s anything you’d like to discuss, then please don’t hesitate to get in touch with the team either by commenting below or emailing us directly.

Anonymous