Planned Community Maintenance - 11th August, 7am-10am

1 minute read time.

10 Aug 2020

Hi everyone,

We’re writing this afternoon with an important update.

Tomorrow morning, Tuesday 11^th August, the Community will be entering a read only state from 7am until 10am.

This is to allow us to fix two issues that we know users are experiencing just now. This maintenance will fix the below:

Logging in issue where users are receiving the error message ‘the user already exists’. See below a screenshot of the error message:
Being logged out every 30 minutes or so.

Whilst in a read only state, you will still be able to view the Community and read all of the discussions on the site, but you will not be able to log in or post. The main Macmillan website (macmillan.org) will also be unavailable from 7am-10am.

If you feel you need some support in the meantime, please remember our Support Line is here for you. Our teams are available 8am-8pm, 7 days a week on freephone 0808 808 00 00, or by email or webchat.

We’d like to say a huge thank you for your continued support and patience with us whilst we carry out these fixes.

If you have any feedback about the new site, or there’s anything the team can do to support you then please don’t hesitate to get in touch with us on community@macmillan.org.uk.

Best wishes,

Ellen, Rachel, Tom, Steph and Eliza
The Community Team

johnr over 4 years ago

It looks like `I have to re-join the groups I was a member of now I can finally log back in, is this a transition issue ? or a blip
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Northerner over 4 years ago

Hi can we have post button so we can comment on a discussion as well reply to individuals
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johnr over 4 years ago

Hi I have emailed as still having problems accessing the site, it would be good to know what problems are still being encounter, the silence since this last fix is not good for those of us still struggling to access the site
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Moderator - Macmillan Community over 4 years ago

Hi everyone,

We’re sorry that the comments here haven’t yet been replied to. We felt this might be a good chance to explain where best to find help and support on the site.

1) For general guidance and tips on how to use the site, please see the help section and frequently asked questions here:

https://community.macmillan.org.uk/help_section/w/using-the-community

2) If you have a question or issue on the site, and want a response from the Community team, please use our help group here:

https://community.macmillan.org.uk/help_guides/

3) For more account specific problems, or more private issues, contact community@macmillan.org.uk.

4) Feedback on the new site can be given by filling in this survey:

https://www.smartsurvey.co.uk/s/Community-Feedback/

5) Finally, for more general complaints or concerns, you can contact the Macmillan feedback team here:

https://www.macmillan.org.uk/about-us/contact-us/complaints-and-concerns.html?_ga=2.107009921.2097968234.1597996164-1491149430.1597996164

Hopefully this helps. We are aware of, and working on, most things mentioned here. If you still have concerns or issues please choose the best option from above.

Kindest Regards,

Tom
Macmillan Community Team
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