Planned Community 'downtime'

Hi everyone,

We’re posting this afternoon to let you know about some planned Community ‘downtime’ which will be happening next Tuesday, 11th February from 7am-1pm.

We are carrying out essential maintenance which will better protect the Community and its users from security risks.

We have tried to coordinate this to cause minimum disruption and whilst we are hopeful that the site might be up and running again before the end of the planned downtime, this may not be the case.

We’re really sorry for any inconvenience this may cause. During this time, if you need support please know that our Support Line is open 8am-8pm on freephone 0808 808 00 00. You can also chat online to our Information and Support advisers here.

If you have any questions, or you’d like to talk to the Community team about the planned downtime then please do not hesitate to get in touch with us on

Best wishes,

Ellen & Rachel
Macmillan Community Team