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Patient access

Posted by
Patient Access Support
16:46 (4 hours ago)
to me
Thank you for leaving your reviews, I’ll pass this onto our development team to take into consideration when planning further improvements.
We apologise for the inconvenience, please understand that the requirement for a mobile number is to remain within security policy for your account.
The NHS mandates that we provide 2-factor authentication for all users. You will still be able to use the service without a mobile number, but you won’t be able to reset your password.
We are always looking for ways to improve our service. That’s why we’ve launched our Patient Panel, an online Patient Insight Panel designed to get the views and ideas of all our users on a range of future developments.
If you would like to join us in giving your views on developing our services, simply fill out the form below. We’d be delighted to have you on board!  *)
I suppose many doctors use patientaccess.com to help their patients like mine does. My computer broke and with that I lost my password which was stored there. I cannot speak so have no use for a mobile phone. This is the reply I got from them asking them to reset my account which seems to say the NHS demands one has to have a mobile. I also lost my bank passwords they gave me a chance to make new ones and then phoned me on my home telephone giving me a number I should put in. I didnt have to speak at all and now my bank internet is working as usual. Why must the NHS be more careful than a bank. How can I  misuse the patient access and why should anyone want to.
Posted by

That's not an NHS issue.  The NHS are saying that appropriate 2 factor authentication needs to be in place to prevent inappropriate access to your/my sensitive data.  The Company (part of EMIS) is lazy in the options it offers for the appropriate security.  It could offer you a token or other method via a PC.

Posted by

I dont think a Health company has the right to be 'lazy' when it comes to health and blame it on the NHS. I am sending all replies to the company.