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August 2018 my claim went in. Stuck abroad for 8 weeks, they totalled my expenses to £50.
They haven't paid out and have rejected the ombudsman's ruling.
The case in the Cover article, they paid nothing until The Times got involved. They had no intention to pay anything, but were forced to after being made aware of impending press coverage.
Exactly my point. So they paid out.
press coverage probably means they are more likely to now.
im sure people appreciate these links though.
anyway, all I’m saying is let people make their own mind up rather than telling them to avoid. Telling people to avoid at all costs may we’ll be preventing them from being able to go on holiday when you don’t know for sure that they will never pay out.
i recommend boots btw
Did you have to make a claim with Boots?
What makes you recommend them? That they would "cover" you?
You only have peace of mind if you can be assured that they will take care of you should the worst happen. There is no indication that will happen if you go with any TIF brand.
Apologies, I hadn’t realised that you needed to have made a claim in order to recommend an insurance company on here. I retract my recommendation.
I suspect most recommendations on here are from people who have not claimed through them.
i recommended based on the fact that boots insurance was able to give me a quote based on my actual condition that enabled me and my family to go on a lovely 2 holidays this year. Not many companies split down things like still being on treatment but being in remission, so for non-Hodgkins lymphoma patients this was crucial in obtaining a realistic quote. I have no idea if they will pay out a claim which is similar to any insurance company that I have ever used for car insurance, home insurance, etc. I put some trust in that and have seen many stories of successful claims through boots as well as some unsuccessful ones. I suspect if you dig deep enough you will find this for all insurance companies.
based on this new rule, I cannot recommend a travel insurance company for cancer patients.
Isn’t the point of travel insurance that they pay out when you claim and are in dire need . If you read the BBC article it says clearly that there is allegedly a 40,000 word dossier of complaints compiled already that the FCA are investigating. These complaints allege that TIF tried to delay or avoid making payouts. With this background, people can make an informed decision about insurance cover for themselves.
I’m in total agreement to let people make their own decisions.
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Just to give some hope to people struggling to get reasonable holiday insurance -
I was diagnosed with a tumour in my duodenum in July 2018. It was all removed by surgery, and all other organs were clear but chemo was recommended to reduce the chance of another tumour growing. Chemo started in September and finished in April, when I was declared All Clear! My "old" insurance company won't cover me until 3 years post treatment, but I now have annual cover with Boots for Europe, including winter sports and trekking at altitude for ~£130 - which I thought was very reasonable.
Happy holidays everyone!
Another scathing report, from The Times today. https://www.thetimes.co.uk/edition/news/travel-insurer-lanzarote-martin-blake-boots-flexicover-insurance-facilities-392hh6l0t
"A report by a Financial Ombudsman Service investigator has criticised Travel Insurance Facilities (TIF), the company behind several major insurance brands, including Flexicover and Boots, for failing to act “fairly or reasonably” in “such grave circumstances”."
This isn't even a disagreement, this is someone in grave danger being left to rot.
This is who you deal with when you take Boots Travel Insurance.
“The air ambulance is so much better than here. He is not even being monitored here, as I do not have a monitor for him. Not even his saturation levels are being monitored; I don’t know if you are understanding . . . We live next to Africa! We do not have catheterisation.”
Thank you for bringing this to our attention. There seem now too many stories, mine included, for this to be coincidental.
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