Can anyone recommend a good supplier who keeps you informed of delivery days, prescription delays and stock problems? I use mainly Coloplast products.
I use fittleworths and they have been great.no problems getting through if you need to ring with a querie.always polite and helpful
Always send complimentary dry wipes and disposal bags.
Never had anything out of stock in 2 1/2 yrs.
They have recently changed to dhl to deliver and they inform you by text as to the delivery time .if you arnt in they will leave in a safe place.
They also give you a named stoma nurse who you can get in touch with at any time by telephone or email
I had Fittleworths originally-their stoma nurse was excellent, but had issues with delays and communications with my surgery. I changed to Bullens who were shockingly bad, but get good reports from others.
Respond provide disposal bags, and wet and dry wipes. They call once a month to ask me what I would like to order, tell me when my order will arrive, and send the prescription to my surgery. On the day of delivery I get a text from the delivery company, DPD, telling me the delivery time (they give an hour slot time).
I’ve never once had a late delivery or any items I’ve requested not supplied and been using them now for more than a year. Staff are lovely on the phone and very helpful.
Yes, I use Respond as well. Great service. Free disposal bags and wipes and, as Sarah says, their courier (DPD) text you with the delivery day and then a 1 hour delivery slot on that day. You can also designate a safe place or a neighbour if you're going to be out.
When I started (over a year ago now) I was directed to the Coloplast online ordering process and it's worked fine for me. They have a feature which allows you to tailor the complimentary stuff so you neither run short nor waste it. They've recently switched from UPS to DPD - both give good service in general, I find. Both Coloplast and DPD provide text and online order updates.
I notice you say 'mostly' Coloplast so maybe it wouldn't work for you.
Yes I’m with Coloplast Charter and have had wonderful service.
i like to order by phone if they’re busy they’ll ring back if there’s a shortage they let me know, there’s always a note of what’s in the parcel and a note if they’re out of stock and that I will be getting it soon.
I’ve found they’re really fast as my GP confirms my orders and have had a delivery within the week of ordering They ask what complimentary products are needed. I’m very satisfied with them
Yes I am two for my script but that’s by the order of the Stoma team. They told me only two. That’s Bristol.
I have pouches and Eakin slims on script,
Then dry wipes, removal spray, sterile wipes and black bags complimentary which I don’t always order
I once swapped my slims for barrier spray it made my skin flare up worse so I went straight back
I can ask to change the two script products but I’ve found what works so I’m sticking to it
Im not sure why I am only allowed two prescriptions and I’m sure if I went to my GP he would oblige. I’m fine at the moment.