Fixes and issues - an update for members, October 2020

People climbing over an obstacle.

In this blog, you’ll find some more updates about issues and fixes on the Community. We’d like to say a huge thank you for your continued support and patience at this time. We’re still working really hard behind the scenes and resolving issues as fast as we can. If you’re continuing to experience problems on the site then please don’t hesitate to get in touch with us on We also have our help pages which have step by step guides on using the Community, if you feel you might need some extra support.

Reply button not fully responsive

This is an issue where users are selecting the ‘reply’ button in a thread and the reply box doesn’t always appear. It looks like this:

Image of reply box not working.

Where normally, a reply should look like this:

Image of reply button working.

This issue is intermittent, and does not always happen to everyone all the time. The good news is we have a fix for this and it’s currently in testing. We’ll hopefully be able to release this soon.

In the meantime, if you experience this then you can get the reply button to work by selecting ‘reply’ and then ‘cancel’ until the reply button appears as it should.

Replies not showing

This is a problem whereby members are selecting threads which state they have a certain amount of replies, but once they go into the thread, they cannot see any of the replies.

We have identified a fix for this, it’s currently undergoing some testing and we’re hopeful we’ll be able to release this soon.

Email notifications not linking to the correct place

This is an issue specifically to do with email notifications. We have had multiple reports from users who are finding that email notifications aren’t working as they should.

The ‘reply’ button (as pictured below) takes users to the first or last page of the thread they’ve been notified about, instead of to the desired post.

Image of an email notification.

*note: image has been edited to protect privacy.

Again, the good news is that this is something which we have identified a fix for – we are awaiting some testing and we are hoping to have this issue resolved soon.

Delay in receiving email notifications

We’ve had multiple reports from users who are receiving email notifications later than they should. In some cases, notifications might be coming through a day or two after the event.

This issue has been escalated and passed on to another team to continue investigations.

Uploading images

Some users are reporting that they cannot see an upload option in some groups when wanting to upload an image. We’ve included a screenshot below of what this looks like.

Image of upload an image pop up.

We have identified a fix for this issue and we need to begin testing before we’re able to release the fix. In the meantime, the Community team have a fix that we can apply to individual accounts. Until we are able to apply a site-wide fix, if you’re having this problem then please do let us know by emailing us on and we’ll be able to fix this for you.

We hope to have more updates for you soon and we hope this reassures you that we’re continuing work on the site. If anyone has any questions, or there’s anything you’d like to discuss, then please don’t hesitate to get in touch with the team either by commenting below or emailing us directly.

  • Hi , thanks for your question. Just to check, are you looking for up-to-date information around your diagnosis or treatment? If this is the case, you might find it helpful to look at Macmillan's Information and Support pages. You can also contact our professionals on the Support Line with any questions you might have by calling 0808 808 00 00 7 days a week, 8am-8pm, or using our live webchat

    If you're looking for the most recent content on the site, the "Community conversations" section on the homepage is where you can see what members across the Community have been talking about. You can also go to a group, and scroll down to "Discussions" on the group's page. These discussions are ordered with the most recent discussion at the top. We have some more information here in our Help section on finding the right information and content that you're looking for on the Online Community. 

    If you need any further help finding what you need or if you have any questions, please just get in touch with us at

    Best wishes,


    Macmillan Community team

  • Can you tell me why I no longer receive email updates from reply to any comments or chats I have 

  • I’m new and I’m very glad for the site but it is Uber confusing. It would be fab if replies could go under the message you are replying too. It gets out of sync v quickly and is v difficult to follow your “conversations” as they aren’t conversations but random content. Thanks!

  • Hi all,my husband has just been fitted with stoma bag. He had stage 4 cancer and consultant decided to take out all the bowel and fit stoma. What can I say and do to help him with his self asteem and let him know he is still the wonderful man I know and love. . He is 50 years old. 

  • I am having difficulty sending a private message. The person I wish to speak to has accepted me as a friend but when I try to send a private message her name wont come up and there is no way of finding it. A very brief message comes up saying 'find recipients' but it is so quick that I can't do anything with it. The recipient's name will also come up briefly but has a circle with a red cross in front of her name before it quickly disappears.

    What do I need to do so I can fix this.