Search this site
This is where you can find out about all the amazing things going on in the Online Community. It's where you'll find news about events and awareness months; ways to get involved with Macmillan and up-to-date campaigning news from Macmillan HQ.
A quick introduction: my name is Amy and you may have spoken
to me on Twitter or Facebook. I’m a social media intern here at Macmillan
Cancer Support. I have been here on a 3 month internship learning all about the
services and support Macmillan provides and thought I would share what I’ve
seen with you.
On the days where I feel like no one is listening (or if
they are listening then they just don’t quite get it), I have found that in the
Online Community they get it. I joined the We
Give Our Time group so I could chat to other interns. It was so nice to
be able to read about how others were volunteering their time and gain a little
inspiration for some future fundraising. I have also read some of the blogs and
learnt a lot from their authors.
The best part of the community is the members - they are
supportive and welcoming to anyone who joins. It doesn’t matter what your cancer
experience is, or how you support Macmillan. They are there to talk whenever
you need too.
Macmillan Cancer Support is on Facebook, Twitter, Google+ and Pinterest. There is a wide
variety of information that Macmillan provides through these social networks
and they try to answers any and all questions you may have. From announcing
that Muggy is on the loose again for the World’s Biggest Coffee Morning
to the latest findings from a report, social media plays a large part in
informing those who follow us of what is going on.
I’ve been extremely lucky to have had the chance to visit one of our support
centres in a hospital. This was the first time I had been truly able to
understand how the information provided by these centres can really benefit.
The centre contains a library of information and such friendly staff that were
happy to answer any of our questions. I have never enjoyed hospital visits - I
guess no-one does really. But the support centre felt warm and welcoming, and after
a few moments of talking to support centre adviser Beverley I had entirely
forgot that we were actually sat in a hospital.
The day I met Dougie, I was in awe. Dougie is a well built,
strong and certainly handsome…mobile
information centre. All of the Macmillan mobile information centres
have names, so if you do see one make sure to ask. The mobile information
centres travel around the UK to help provide advice and answer any questions
When I visited, the lovely staff were setting out leaflets
and forms ready to welcome anyone’s questions, including my own. The inside of
the information centre is light bright and airy. If you do spot any of the
mobile information centres (including Dougie himself) do try and say hello,
they are there to help and it is always good to talk.
The Macmillan Support Line (0808 808 0000) is open Monday to
Friday from 9am to 8pm, so you can speak to one of our qualified support line
advisers. I have had the chance to meet some of the support line staff and they
have an amazing ability to just listen and be able to help with what you are
trying to say. They try to be a comfort to anyone that calls, regardless of the
reason they are calling.
With qualified nurses + benefits advisers ready to answer
questions it’s not surprising how busy the lines get. For friends and family it
is a way to ask information without having to make an appointment or ask a
loved one, both of which can be extremely difficult to do.
I’ve been very lucky to have been able to experience all the
varied elements of the Macmillan support network as I have. I am so thankful
for the hard work that all of the staff provide as I have seen what a
difference it can make.
Are the times changing for the support Line? We were told it is open from 9am to 8pm.
Good spot Colin!
We've amended this to the correct time now.
Thanks for letting us know
If you have any questions about our organisation our Macmillan team would love to hear from you
You can also follow us on Facebook, Twitter, Flickr or YouTube.
© Macmillan Cancer Support 2010
what are these?